BiotopUSA | CDG LLC


SHIPPING + RETURNS


Shipping

Orders ship via UPS, USPS or FedEx M-F (excluding holidays). Shipping time varies between 2-5 business days depending on location. For expedited shipping please contact us prior to making your purchase

Stripe sends a confirmation email upon payment/order. A tracking number will be emailed to you when your parcel ships. Your account is charged by Creative Distribution Group LLC. 7.5% state tax added for Florida residents. 

SHIPPING (TO USA ONLY) $8 flat rate

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PLEASE NOTE

Returns + Exchanges

Returns/Exchanges All purchases are final. If there is a problem with your order, please reach out to us at hello@biotopusa.com so we can address it.

Late or missing refunds If your refund has not appeared, first check with your credit card company then contact your bank. A refund requires processing time and often it takes a few days before it's officially posted. Did this? Please contact us.

We are committed to selling Biotop Professional exclusively through our retail partners. Please check retail locations first before buying online. Thank you for your support and understanding! #BuyLocal