Orders ship via UPS, USPS or FedEx M-F (excluding holidays). Shipping time varies between 2-5 business days depending on location. For expedited shipping please contact us prior to making your purchase

Stripe sends a confirmation email upon payment/order. A tracking number will be emailed to you when your parcel ships. Your account is charged by Creative Distribution Group LLC. 7.5% state tax added for Florida residents. 

SHIPPING (TO USA ONLY) $8 flat rate

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Returns + Exchanges

Returns Situations vary so we like to address you specifically. Please email us, or reach customer service at 1 800 380 9091, seven days/week from 10am-10pm EST.

Refund and return policy is 60 Days. Once we receive the item, purchase price (excluding shipping) will be refunded to your original method of payment. Buyer pays return shipping.

Exchanges We issue a return and have you make a new purchase. Email us to arrange a return and send your item to:

20855 NE 16 Ave, Unit C27, Miami FL 33179

Late or missing refunds If your refund has not appeared, first check with your credit card company then contact your bank. A refund requires processing time and often it takes a few days before it's officially posted. Did this? Please contact us.

We are committed to selling Biotop Professional exclusively through our retail partners. Please check retail locations first before buying online. Thank you for your support and understanding! #BuyLocal